As the governing body of football within Herefordshire, our responsibility is to lead, support and protect the development and sustainability of the game in our region. Working together with our local clubs and building strong, positive relationships with our customers is a vital part of our work, and the way we are perceived by and communicate with our customers is a key part of this. 

The HFA supports an incredible grassroots football community of Leagues, Match Officials, clubs, coaches, players, volunteers and parents and strives to provide a safe and fun environment for all. 

To support the continued development of our services to all and supporting the excellent work clubs and Leagues continue to do year after year, the HFA is continuing in its progressive approach by undertaking a period of consultation with a Customer Satisfaction Survey with participants from across the County area to gauge the views and opinions on the type of support that we have, or should provide on a local level when supporting clubs in achieving their ambitions.  We are therefore again inviting you to participate in an important performance survey. 

We are opening up consultation with Leagues, Clubs, Match Officials, players over the age of 16 years of age (parents of players under the age of 16 can also complete), volunteers and parents to complete our short Customer Satisfaction Survey with the results helping us to further develop our plans locally. 

Your views and opinions will be used to ensure we continue to provide you with the best possible experience at grassroots level within Herefordshire. 

All responses received will be anonymous, so we are encouraging all participants to answer the questions as openly and as honestly as they can.

This survey should only take approximately 5 minutes to complete and will close on 30 June 2023.  After completing the survey all participants will have the chance to enter into a prize draw to win an Amazon voucher worth £50.

To access the general customer survey, please click here

If you are an U18 player, please click here (or get your parent/guardian to do so if you are under 16)

If you are an U18 referee, please click here (or get your parent/guardian to do so if you are under 16)

A separate survey for the HFA Hereford FC Player Development Centre will be sent directly