HFA publishes feedback following all-game customer survey

Survey completed following the conclusion of the 2021-22 season

Following the 2021-22 season, the HFA released for the very first time an anonymous customer survey.

The intention of this annual survey is to ensure that everyone involved in football in the County has the opportunity to provide feedback on a wide range of topics, ensuring the HFA is best placed to continually develop its services to the game.

The results of this survey have now been analysed and discussed in detail. Thank you to everyone who completed the survey and congratulations again to Chris Howells of Ross Juniors Under 11’s Colts, who was randomly selected to receive a £50 amazon voucher for taking the part.

The overall feedback from the survey was that the services delivered by the HFA are well-received, with 70% confirming a satisfaction rating of ‘good’ or above.

A number of suggested areas for improvement were made, with key subjects summarised below, together with the actions being taken on the back of the feedback received:

1. More support for young referees – all newly qualified young referees now receive purple socks to identify them as young people. In addition, an improved mentoring programme for new referees is being rolled out this season, to ensure improved support post-qualification from experienced individuals within the game. This area will continue to be monitored by a newly formed Referees Working Group, which contains a young person referee representative, ensuring the views of this key group are always taking into consideration 

2. Cancellation of Coach development events – we are exploring via a newly formed HFA Development Committee how best to promote these events. This includes ensuring we are aware of where and when the majority of coaches would like CPD events, as well as the sort of topics they would like to see covered

3. HFA handbook being available earlier to Clubs – this is unfortunately not possible due to the fact that the creation of this handbook is dependent on the affiliation process for the season being completed. The handbook is currently provided as soon as physically possible, which is reliant upon external factors in terms of when Clubs are able to complete affiliation

4. Letting clubs know of available funding – the Development Committee has agreed that a summary of available funding opportunities will be provided quarterly, including on the HFA website.

The survey will be repeated annually, to ensure this area is continually monitored. 

Thank you again to everyone who took the time to complete the survey, which is much appreciated.

As always, the HFA team can be contacted via info@herefordshirefa.com with any questions. Thank you for your ongoing support.